Love looking after customers and have a passion for digital marketing?
Are you service-oriented and organised to juggle multiple accounts from different sectors?
Is upselling and multi-tasking second nature to you?
Does growing and retaining your client bank sound exciting?
then we are looking for YOU!
We are looking for a highly driven and ambitious Account Manager to join our team in Bangkok, Thailand!
Expats are welcome and encouraged to apply!
Move Ahead Media is an award-winning digital marketing agency. We are a passionate team of marketing experts who take our work seriously but like to have fun along the way. With over 13 years of providing high-performing results to our clients around the world, we’ve grown to become one of the most trusted online advertising services around with offices in Thailand, Australia and the UK.
Account Managers serve as the bridge between Move Ahead Media and our clients. You will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and managing the successful execution of their digital marketing campaigns. You will collaborate with cross-functional teams to deliver results, drive growth, and help clients achieve their business objectives through effective digital strategies. The ideal candidate will have a strong background in digital marketing, and excellent proven leadership. Have a track record of driving revenue growth for both the company and clients.
Key Responsibilities:
Client Services
● Serve as the primary point of contact for assigned clients, understanding their needs, goals, and challenges.
● Build and nurture strong, lasting client relationships by providing exceptional service and understanding their business landscape.
● Regularly communicate with clients to provide updates, insights, and recommendations.
● Educate clients on digital marketing trends, strategies, and the value of various services.
● Solicit and gather feedback from clients to continuously improve service and campaign effectiveness.
Account Management
● Experience in managing multiple clients’ accounts simultaneously, ensuring each client’s unique needs are met.
● Develop and execute comprehensive digital marketing strategies that align with clients’ business objectives and drive revenue growth.
Cross-Team Collaboration
● Collaborate with internal teams (such as creative, content, SEO, SEM, and social media) to develop comprehensive campaign plans.
● Ensure seamless communication between client expectations and internal team execution.
Data-Driven Insights
● Possess a good understanding of analyzing the effectiveness of digital strategies by tracking metrics, and using data to make informed recommendations.
● Regularly provide clients with reports and analysis of campaign performance, highlighting areas for improvement.
Upselling and Growth
● Identify opportunities to upsell additional services to existing clients based on their evolving needs and industry trends.
● Continuously seek opportunities for account growth and revenue expansion.
Project Management
● Efficiently manage project timelines and meet tight deadlines to ensure campaign delivery and client satisfaction.
Adaptability and Learning:
● Stay updated on industry trends, emerging technologies, and digital marketing best practices.
● Adapt strategies to changes in the digital landscape and recommend innovative approaches.
Budget Oversight
● Oversee and manage campaign budgets effectively to maximize ROI for clients.
● Provide budget forecasts and regular updates to clients.
Quality Assurance
● Ensure the quality and consistency of all deliverables to meet or exceed client expectations.
Documentation and Reporting
● Maintain organized records of client interactions and campaign details.
● Prepare regular and ad-hoc reports for clients and internal stakeholders.
If this sounds like something you would be great at please feel free to fill in the form below! We look forward to welcoming you to the company.
To know more about the job role, please get in touch with jonathan.malcolm@moveaheadmedia.com.
Only shortlisted candidates will be contacted. MAM is an Equal Opportunity Employer and has a strict non-discrimination recruitment policy. We celebrate diversity and are committed to creating an inclusive environment for all employees. This role is open to all genders/nationalities and work permits will be provided for foreigners. However, MAM will not be able to shoulder relocation costs to Bangkok and/or Thailand.
